Refund policy

Last updated: October 9, 2026

All sales are final. We do not offer cash refunds. Exchanges are available only under the conditions below.

Size Exchanges

• Request an exchange within 7 days after delivery by emailing contact@fazeshoes.us with your order number.
• The shoes must be unworn, clean, with no creases or signs of use, in the original box with all tags and accessories.
• Exchanges depend on availability of the requested size. If it is not available, we will offer another pair of equal value.
• The customer pays all shipping costs for exchanges. Each order is eligible for one (1) exchange.

Damaged or Wrong Item

Report a damaged or wrong item within 48 hours after delivery, with an unedited, continuous unboxing video showing the sealed package, the shipping label, and the item. Without this video the claim cannot be accepted. If approved, we will send the correct item or a replacement of equal value at no cost to you.

Final Sale

Worn shoes, items without the original box, clearance items, and gift cards are final sale.

Lost, Stolen or Damaged in Transit

Governed by our Shipping Policy (carrier coverage, optional Shipping Protection, and claim rules).

Cancellations

Orders cannot be cancelled once they have been processed or shipped.

Chargebacks

Please contact us first so we can resolve any issue before opening a payment dispute, as described in our Terms of Service.

Referral Program

If an order placed through a referral link is cancelled, returned, refunded or charged back, the referral store credit tied to that order is cancelled, or deducted from the referrer's balance if it was already granted. Referral credit is store credit, not cash. Full program terms are in our Terms of Service, section 15 (Referral Program).