Shipping policy

Last updated: October 9, 2026

Processing and Delivery

  • We ship within the United States. Free standard shipping on all orders.
  • Estimated delivery time is 10 to 15 business days from the order date. Delivery times are estimates and are not guaranteed.
  • You will receive a tracking number by email as soon as your order ships.
  • You are responsible for entering a complete and correct address. We are not responsible for packages lost or delayed because of an incorrect address.

Carrier Coverage (included on every order)

Every shipment includes the shipping carrier's standard coverage, which is generally up to $100. This is the carrier's coverage, not a guarantee from FAZE Shoes. If a package with only this coverage is lost, stolen, or arrives damaged, we will file the claim with USPS or FedEx and help you through the process. Any compensation is the amount the carrier decides to pay, and FAZE Shoes is not responsible for any amount above it. This also applies to packages that the carrier marks as Delivered and the customer reports as not received.

Shipping Protection (optional, 10%)

For full coverage you may add Shipping Protection for 10% of the value of the items in your order. Shipping Protection is a service guarantee offered by FAZE Shoes; it is not an insurance policy. With Shipping Protection, if your package is lost in transit, stolen after delivery, or arrives damaged, FAZE Shoes will, at its option, send you the same item again or replace it with another item of equal value. Shipping Protection does not provide cash refunds.

  • Shipping Protection must be added before the order is placed. It cannot be added after the order is placed or shipped. Orders placed without it carry only the carrier coverage described above.
  • To add it, select it at checkout when available, or contact us before placing your order at contact@fazeshoes.us or +1 (786) 519-3177.
  • The Shipping Protection fee is non-refundable once the order ships.

Claim Rules (all lost, stolen, or damaged packages)

  • Time limit: claims must be reported within 7 days after the carrier's delivery date, or after the estimated delivery date if the package never received a delivery scan.
  • One claim per order. Only one lost, stolen, or damaged claim will be accepted per order, including any replacement shipment.
  • Signed declaration: if the carrier shows the package as delivered, you must first check with neighbors, your building's mailroom, and household members, and then sign a written declaration, under penalty of perjury, stating that you did not receive the package.
  • Damaged items: you must provide an unedited, continuous video showing the sealed package, the shipping label, the opening of the package, and the item inside, plus photos of the damage.
  • Cooperation: you agree to cooperate with the carrier's investigation and to file a police report if we request it.
  • Transfer of carrier claim: when we send a replacement, you transfer to FAZE Shoes all rights to the claim against the carrier and any payment from it. Any amount paid by the carrier belongs to FAZE Shoes.
  • Recovered packages: if the original package is later found or delivered, you must return it to us or pay for the replacement.
  • Right to deny: FAZE Shoes may deny any claim if information is false or inconsistent, if fraud or abuse is suspected, or if the customer has a history of prior claims.